Stock items are normally dispatched by return, but please allow 14 days for receipt. If an item is out of stock for longer than this, we will email you. Made-to-order items such as personalised boxes, fairies and baubles, will usually be dispatched within 21 days.
Returns policy In the unlikely event that you are not delighted with your goods, we will offer you a replacement or refund. We request that you return unsuitable goods to us in new, unused condition within 7 working days of receipt. Made-to-order items are non-returnable unless faulty. Our returns policy complies with the UK's Consumer Protection (distance selling) regulations. Privacy statement The Keepsake Gift Company is committed to protecting your privacy. We only use the information you supply to us lawfully, in accordance with the Data Protection Act 1998. It is our policy not to sell, or otherwise disclose your details to third parties under any circumstances.